KEY WORDS TERMINOLOGY

Computers, Printers, Network Adapters, Software, MS/DOS, Design LAN's, Hubs, Visual Basic, Java, C/C++, HTML, PHP, MySql, DHTML, Help Desk, Database, Systems Operator, PC Repair, Modems, LAN/WAN, Hardware, Implementation, Software Validation, Information Technology, MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet Explorer, MS Mail Remote, IMail, Category 5 Cabling, Category 3 Cabling, Users Accounts, LAN Systems Analyst, Disaster Preparedness (DP), Administrative and training skill, Inventory Management, Installation of peripheral devices, MS Windows 95, 98, NT 3.51, 2000, XP, Windows for Workgroups 3.1x, Windows Server 2000 and 2003, MS Office 95, 97, 2000, XP, Operating Systems Upgrades, Virus Scan Administration

EDUCATION

Valencia Community College A.S. Degree Computer Programming and Analysis December, 2002

Valencia Community College - Osceola Campus: Designed and developed a Java Applet and a companion Web page - Program in place and being used by the Computer Programming Department

Valencia Community College - Upward Bound Education Program Designed and developed a Visual Basic front end for an MS Access Database - Program in place and being used by Upward Bound

SUMMARY OF QUALIFICATIONS

• Self-starter, tireless, well-organized system administrator and programmer with demonstrated management skills in overseeing sizable information technology operations.
• Acknowledged as a quality expert and computer systems specialist by peers, consistently setting the standard.
• Broad experience in the planning and coordinating of the installation and upgrading of hardware, systems design, and the development of computer networks; proficient on a variety of microcomputer products, peripherals and operating systems.
• Able to develop and write computer programs to store, locate, and retrieve specific documents, data, and information.
• A skilled trouble-shooter on hardware and software issues, either on-site or over the telephone.

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EMPLOYMENT HISTORY

• Maintain LAN consisting of firewall, switches, servers, and 26 computer systems
• Manage NBX phone system
• Setup computer systems for remote users
• Local and remote user hardware and software support
• Create and manage IMail and network user accounts

• Maintain network of 5 computers, modified spreadsheets for billing effiiciency
• Data entry of merchandise bought and stored for Disney and Area businesses

Systems Administration/Staff Development/Training/Leadership

• Managed squadron operations and functions in the installation and implementation of new technologies
• Directed personnel on a day-to-day basis; oversaw training, scheduling, and staff performance evaluations
• Planned and directed research of computer equipment and systems; determined technical goals and implemented detailed plans for the purchase of various hardware and related equipment to meet goals
• Assigned, trained and reviewed the work of subordinates; developed instructional and training plans; oversaw professional development; evaluated effectiveness of training programs; adjusted and upgraded existing training

Project Management /Strategic Planning/Analysis

• Oversaw several MIS projects at the same time while assisting teams comprised of various service branches, assorted backgrounds, and disciplines; set in motion projects from initial stages through all phases of IT growth
• Played key role in base wide conversion from terminal equipment to computers systems; supported the base's communication squadron with the major installation and configuration of network hardware and software
• Responsible for maintaining the squadron server as a post office and file server; managed 200 e-mail accounts

MIS/Technical Competencies/Problem Solving

• Maintained local area networks; installed network cabling, interface cards, software and network configurations
• Managed and directed system's help desk involving incoming questions or problems dealing with user issues
• Analyzed user requirements and took actions to automate and improve existing systems and system capabilities, workflow, and scheduling limitations; installed DOD anti-virus software signature updates
• Designed and developed squadron's MS Access database to track various expense accounts and expenditures

• Assisted computer manager, obtained information and combined into PowerPoint presentations for squadron, group and wing level staff meetings

MILITARY EDUCATION AND DEVELOPMENT

AWARDS AND RECOGNITIONS

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